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How to Update Your Survey Contact Information

If the primary person responsible for completing your survey has changed, or if you need to add an additional point of contact, please follow the steps below to ensure your institution or company remains in good standing and receives all critical deadlines.

 

When to Update Your Contact

You should update your survey contact if:

  • The current contact has left the organization.

  • You are a new staff member taking over the survey process.

  • You want the unique survey link sent to a different email address.

1. Updating for Schools

To update the contact for a college or university:

  1. Navigate to the Military Friendly® Schools Guide.

  2. Scroll down to the Support section near the bottom of the page.

  3. Locate the form under "Registering your school."

  4. Enter the new contact’s information and select the option to update your survey contact.

  5. Submit the form. The new contact will receive an automated email with the school's unique survey link.

  6. Each email address can only be associated with one account. If you are managing surveys for multiple locations, we recommend using unique campus or department-specific email addresses (e.g., CampusSouth@school.edu).

2. Updating for Employers/Companies

To update the contact for a company or brand:

  1. Visit the Military Friendly® Company Guide.

  2. Scroll to the Support section.

  3. Look for the link labeled "Does your profile need updated?" or "Need Your Survey Link?"

  4. Fill out the registration/update form with the new primary contact's details.

  5. Once submitted, our system will update the record and send the survey access link to the new address provided.

Pro Tip for Multiple Locations:

Because our system requires a unique email address for every account, please use a specific departmental or campus email for each registration.

  • Example: Use VeteransNorth@school.edu and VeteransSouth@school.edu rather than a single personal staff email.

 

Troubleshooting Contact Updates

I submitted the form but didn't receive an email.

Our system sends an update confirmation and the survey link instantly. If the new contact does not see it:

  • Check Spam: The email often lands in junk or promotional folders.

  • Server Blocks: Many institutional servers block automated emails. Ask your IT department to whitelist @militaryfriendly.com.

  • Resubmit: After whitelisting, resubmit the update form to trigger a new link.

Multiple Contacts

If you need multiple people to have access to the survey, we recommend using a shared departmental email address (e.g., veteransaffairs@university.edu) as your primary survey contact.